Processing time:Prcocessing time of orders is 2 - 4 weeks.
The orders are shipped with DHL express shipping, which takes up to 6 business days to arrive to most destinations, has tracking and is insured.
In case you have canceled your order before I started working on it you will receive a full refund for your money.
If you want to cancel after I've started making the jewel you will recieve a 50% refund.
I do not accept canceltations of custom made jewelry.
f you are not completely satisfied with your purchase, inform me in writing of your wish to return the item \ s to me within 3 days of receipt.
In such cases, I will issue a full refund ( excluding 5% restocking fee + 35$ delivery charge ) when receiving the jewel back in new shape, or exchange the item for a different size/color if preferred.
In case of an exchange, there will not be a 10% discount ( that returning customers receive ) on the item it will be exchanged to.
Please send the jewel in these cases in registered mail, so there will be tracking of the package on it's way back to me and the package won't get lost.
Please ship it in the box it came in.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom and personalized orders
I do not accept returns of custom jewelry ( also referring to rings made in requested sizes and jewels I have altered to fit you specifically, by your request ) unless there was a mistake on my part.
If there is a mistake in the sizing of a ring on your part, there is an option to have me change the size, but that is with an additional fee of 50% of the original ring price+ shipping.
The color of the metal or gemstone might be slightly different in person from the color seen on my website due to differences in the screens and lighting in the pictures.
I pick the most beautiful gemstones that will be as similar to the colors seen in the pictures, but sometimes they might have a slightly different color.
The yellow color of the solid 14k yellow gold and gold plated silver might be slightly darker \ lighter than seen in the pictures.
Damage or Wrong Product
In the rare case that the item/s arrived damaged or a wrong item was delivered I will exchange the item, free of charge, or will refund you the full amount you paid including the shipping fee if an exchange is no option.
In such cases, you must inform me within 3 days from goods arrival and send a picture of the jewel, and I will issue a refund or an item to exchange it.
If you take the jewel to another jeweler to have it fixed \ altered, I am not responsible for damage or breaking of the jewel afterward
If a package gets lost on its way by the tracking and does not arrive in a month from the date of shipping, I'll reship the jewel again or refund your money.
IF A PACKAGE REACHES YOU WITHOUT THE CONTENT and you see it's been stolen ( hole in the package or such ) please file a damage complaint at the shipping company.
Only after you do this, I'll refund your money or send you a new item.
IF A PACKAGE IS RETURNED DUE TO BEING UNCLAIMED
you can pay for extra shipping+ handling funds, and I'll send it to you again,
or I can refund your money minus the shipping + handling fees ( this refund isn't possible in custom orders ).
The buyer is responsible to give the right shipping address in the order.
If the address is wrong and the package is shipped back to me because of this, I can reship it for an extra shipping fee or refund the money, minus the shipping fee, when I receive the package back.
Shipping fees that won't be refunded: 40$- express shipping
INTERNATIONAL BUYERS - PLEASE NOTE THAT CUSTOMS FEES AND STATE TAX MAY APPLY IN YOUR HOME COUNTRY.
It's best to checkout the import taxes and regulation in your country's Customs departmant website.
Please note that in any case customs duties, tariffs, and taxes are not included in the shipping rate or item value. Therefore, overseas buyers may be subject to local taxes like VAT and to import duties as determined by their local government and I am not responsible in any way for these additional charges. In any case, it is the buyer's responsibility to verify the local and import tax that may apply to their order if any.
If you decide not to except a package due to import taxes and have it sent back to me, on its arrival I will refund you minus the original shipping fees and any other handling fees I will be subject to in receiving the package.
Custom orders will not be refunded in this case.