FAQ

Where are you located?

I make the jewels in my home in Haifa, Israel.

How long does it take to receive a jewel I order from the website?

I make every piece of jewelry especially for you, so the preparation time is 2 - 4 weeks.
The delivery with courier mail takes another 3 - 6 business days.
If you have a deadline for receiving the jewelry, contact me before ordering to see if I can speed up the preparation or offer an alternative solution.

Do you ship to my country?

I sell through this website to customers all over the world.
If you want to make sure I ship to your country you can contact me through the "Message Us" button on the side of this page, and I'll be happy to answer.

How do you ship the jewels?

Orders are shipped with DHL express and take 3 - 6 business days to most central destinations. The shipping is insured.

Do you make custom orders?

If you have a dream of a specific gold jewel that I will make especially for you, contact me through the email shirlimatatia@gmail.com and we will start the process.
You can send me a sketch of what you have in mind* or I can design a jewel for you according to the theme you give me.
I make personal orders in 14 or 18 karat only.
* I make original designs, not copies of other designers.

I want to buy a jewel from your shop to give as a gift in a couple of days, what are my options?

Since the jewels I make are "made to order" they take 2 - 4 weeks to be made but it is possible to order a digital gift voucher.
I will prepare the voucher design with the personal coupon code for you within 3 business days and you can print the voucher yourself or send it via WhatsApp or email to the person you want to give it to.
Click here to see more details about the gift vouchers:
https://shirlisjewelry.com/collections/gift-vouchers

I received a digital gift card to shop on your site. How do you use it?

The gift voucher has a personal coupon code.
After you have selected the jewel you want to buy and added it to the shopping cart, you will see in the shopping basket a place where it says: "Discount code". Write you code in this place and press "Apply" and the sum of the coupon will automaticaly be deducted from the final amount. Simple and easy!

What material are the jewels made of?

The jewels I make are made of 14k gold ( 585 ).
They are stamped 14k on their backside.

Can I bath with the jewels on?

You can bath with solid 14k gold jewelry, since these jewels don't tarnish.
If the jewel has pearls or other organic gemstones set in it, it's best not to wear it when going to the pool or the beach.

Is there an option to return or exchange a jewel I've recieved?

Of course.
If this happens, contact me through the email shirlimatatia@gmail.com within 3 business days since you received the jewel and let me know.
After you recive my approval to the return \ exchange ship the jewel back to me in it's original box in a padded envelope.

Please contact me to see the best method of shipping.

When I receive the jewel back in new conditon I'll refund you or exchange the jewel minus the original shipping fee ( 40$ ).
The shipping back is on the customers expense.
Please see me full return policy here:
https://shirlisjewelry.com/pages/shop-policies

Will I have to pay VAT or import tax when I receive my order from the shipping company?

Please note that customs fees and state tax may apply in your home country.
It's best to checkout the import taxes and regulation in your country's Customs departmant website.

Please note that in any case customs duties, tariffs, and taxes are not included in the shipping rate or item value. Therefore, overseas buyers may be subject to local taxes like VAT and to import duties as determined by their local government and I am not responsible in any way for these additional charges. In any case, it is the buyer's responsibility to verify the local and import tax that may apply to their order if any.
If you decide not to except a package due to import taxes and have it sent back to me, on its arrival I will refund you minus the original shipping fees ( 40$ ) and any other handling fees I will be subject to in receiving the package.

Custom orders will not be refunded in this case.

I want to order a ring. How can I find out the size of my finger?

You can buy a plastic ring sizer from my shop at this link:
https://shirlisjewelry.com/collections/rings/products/reusable-plastic-ring-sizer
Or you can go to a jewelry store to get your finger measured.
It's best not to rely on measuring files online or measuring with a wire, since it can be incorrect, and then the ring will not turn out to be your size.

Helix Earrings:

Why do you use butterfly backs instead of screw backs \ etc?

Since the helix earrings I make are big, they need to be held firmly on the ear so they won't move around or sit crooked on the ear.
I have found that the butterfly back is the best solution for this, since you can move it on the post until it fastens the earring firmly.
The screw backs have a given length and if the post is too long, even by a half a of a mm, the earring will start moving around and might sit crooked.

Is there an option to make the helix piercings with a 16g ( 1.2 mm ) post?

Of course : )
In default, I make the earrings with a 19g ( 0.9 mm ) post, but if you're interested I can always make it with a 16g ( 1.2 mm ) post.
After you order a helix piercing from my shop, contact me through the contact page, and request a 16g post, and I'll make the earring as you request.