FAQ

Where are you located?

I make the jewels in a workroom in my home in Haifa, Israel.

Do you ship to my country?

I ship to 99% of the countries.

I ship to the US, UK, Australia, New Zealand, Europe, Canada, etc.

If you want to make sure I ship to your country you can contact me through the "Message Us" button on the side of this page, and I'll be happy to answer.

How do you ship and how much does it cost?

I offer standard and express shipping, You can choose which shipping you prefer when you order.

Standard shipping is shipped with the Israeli Postal service and is usually delivered by the domestic postal service at the country of the destination.

Standard shipping usually takes 2 - 4 weeks, but due to the Coronavirus, it could take more time, up to 2 months.

Standard shipping to most countries is free- US, UK, Canada, Europe ( excluding Germany ), New Zealand, etc.

Standard Shipping to Australia costs 5$.

The standard shipping to Germany is express shipping with DHL, so the package will pass customs quickly and reach you safely, and not return to me.

The shipping to some Arab countries is more expensive.

Express shipping is shipped with DHL and take 4 - 8 business days. It is insured.

Express shipping costs 35$.

Orders above 230$ are always shipped with DHL express at no extra cost.

What material are the jewels made of?

I have two categories of jewels in my shop:

Silver \ gold plated silver jewelry and 14k gold jewelry.

The silver jewels are made of sterling silver 925.

In the gold plated silver jewels the base metal is sterling silver 925, and on the silver there is a 2 micron layor of 14k yellow gold.

The silver + gold plated silver jewels are stamped 925 on their backside.

The solid gold jewels are made of 14k gold ( 585 ). They are stamped 14k on their backside.

I don't use nickel in my jewels at all because I want to avoid problematic allergic reactions.

Can I bath with the jewels on?

You can bath with solid 14k gold jewelry, since these jewels don't tarnish.

It's best not to bath with silver or gold plated silver jewelry, since the silver tarnishs quickly when it gets wet.

You can see more care instructions in this link:

https://shirlisjewelry.com/pages/care-instructions

I want to order a ring. How can I find out the size of my finger?

You can buy a plastic ring sizer from my shop at this link:

https://shirlisjewelry.com/collections/rings/products/reusable-plastic-ring-sizer

Or you can go to a jewelry store to get your finger measured.

When you do this, it's best to ask what country's measurments they use, since each country has different measurments for rings. I'll know how to make the ring that size, as long as I know which measurment they use.

It's best not to rely on measuring files online or measuring with a wire, since it can be incorrect, and then the ring will not turn out to be your size.

Helix Earrings:

Why do you use butterfly backs instead of screw backs \ etc?

Since the helix piercings I make are big, they need to be held firmly to the ear so they won't move on the ear or hang in weird angles.

The butterfly back has a range of motion on the post that goes into the ear, that makes it the best solution for this, especialy since everyone's ear width is different.

The other backs ( ball back, etc ) don't allow this range of motion on the post.

Is there an option to make the helix piercings with a 16g ( 1.2 mm ) post?

Of course : )

In default, I make the earrings with a 19g ( 0.9 mm ) post, but if you're interested I can always make it with a 16g ( 1.2 mm ) post.

After you order a helix piercing from my shop, contact me through the contact page, and request a 16g post, and I'll make the earring as you request.

Payments

Is there an option to divide an order to a couple of payments?

If you have an order above 200$ and would like to divide the sum into smaller payments, please contact me and I'll divide the payments to your comfort through Paypal or credit card.

Is there an option to return or exchange a jewel I've recieved?

Of course.
If this happens, contact me within 3 business days since you received the jewel and tell me.
Then ship the jewel back to me in it's original box in a padded envelope with  registered mail ( so it won't get lost on the way ) and when I receive the jewel back in new conditon I'll refund you or exchange the jewel minus the shipping fee ( 10$ standard shipping and 35$ for express shipping ).
The shipping back is on the customers expense.
Please see me full return policy here: